Privacy Policy

SN GREEN HOMECARE LLC. SN GreenHaven respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, protect, retain, and delete information when you use the SN GreenHaven website and mobile application (the "App").

By using our website or App, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website or App, we may collect information that you voluntarily provide to us, including:

  • Name and surname

  • Email address

  • Telephone number

  • Address or location information that you voluntarily provide

  • Account or registration information

  • Information submitted through contact or inquiry forms

  • Information necessary to provide requested services

We may also automatically collect limited technical information when you use our website or App, including:

  • IP address

  • Device type and operating system

  • Browser type

  • Time zone

  • App or website usage information

  • Pages or features accessed

  • Cookies or similar technologies

  • Technical information necessary for security, troubleshooting, and service operation

We only collect information that is reasonably necessary to operate, maintain, secure, and improve our services.

2. How We Use Your Information

We may use collected information to:

  • Create and manage user accounts where applicable

  • Provide and maintain our services

  • Respond to inquiries and requests

  • Communicate with users

  • Provide customer support

  • Improve the functionality and performance of our website and App

  • Detect, prevent, and investigate fraud, abuse, or security incidents

  • Maintain the security of our systems

  • Comply with applicable laws and legal obligations

  • Fulfill other purposes disclosed to you at the time information is collected

We do not sell your personal information.

3. Information Sharing

We may share information only when reasonably necessary to operate our services or comply with legal obligations.

Information may be shared with:

  • Service providers that assist us with hosting, technical support, analytics, communications, or other business operations

  • Government authorities, courts, or law enforcement when required by applicable law

  • Other parties when necessary to protect the rights, safety, security, or property of SN GreenHaven, our users, or others

Service providers that process personal information on our behalf are expected to use that information only for the purposes for which it was provided.

We do not sell personal or sensitive user information.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Where appropriate, information transmitted between the App and our services may be protected using secure communication technologies such as HTTPS/TLS.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain user accounts where applicable, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce our agreements, maintain security, and comply with legal, regulatory, or accounting requirements.

Where a user has an account, we generally retain account-related personal information for as long as the account remains active or until the user requests deletion, unless we are legally required or otherwise permitted to retain certain information.

When personal information is no longer necessary for the purposes for which it was collected, we will take reasonable steps to delete it, anonymize it, or securely dispose of it.

Some information may need to be retained for a longer period when required by law, necessary for legitimate security or fraud-prevention purposes, or needed to establish, exercise, or defend legal claims. Where such information is retained, it will be limited to what is necessary for that purpose.

6. Data Deletion and Account Deletion

If the App allows users to create an account, users may request deletion of their account and associated personal information.

To request deletion, users may contact us using the contact information provided below or use the account deletion functionality available within the App, where applicable.

Upon receiving a valid deletion request, we will take reasonable steps to delete the personal information associated with the account, subject to information that we are legally required or legitimately permitted to retain.

Information retained for legal, security, fraud-prevention, or other legitimate purposes will be kept only for the period necessary for that purpose and will then be deleted or anonymized.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, and performance.

Cookies may also be used to understand how visitors interact with our website and to improve our services.

Users may control or disable cookies through their browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Services

Our website or App may use third-party services to provide functionality such as hosting, analytics, authentication, communications, or technical support.

These third parties may process information on our behalf as necessary to provide their services.

Third-party services operate under their own privacy policies, and we encourage users to review those policies where applicable.

If our App uses third-party SDKs that collect or process user or device information, those practices are also subject to the disclosures applicable to the App.

9. Children's Privacy

Our services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

We do not knowingly collect personal information from children without the appropriate authorization or consent where required.

If you believe that a child has provided us with personal information in violation of applicable requirements, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Request portability of applicable information

  • Withdraw consent where processing is based on consent

To exercise applicable rights, please contact us using the information below.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

11. International Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are used for international transfers of personal information.

12. Legal Disclosure

We may disclose information when required or permitted by applicable law, including when necessary to:

  • Comply with a court order, subpoena, or other legal process

  • Respond to a lawful government request

  • Prevent or investigate fraud, abuse, or security incidents

  • Protect the rights, property, or safety of SN GreenHaven, our users, or others

  • Enforce our agreements or policies

13. Third-Party Links

Our website or App may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Continued use of our website or App after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, where permitted by law.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, data retention, or wish to request access, correction, or deletion of your personal information, please contact us:

SN GREEN HOMECARE LLC

Email: info@sngreenhaven.org
Phone: 978-332-6054
Address: 103 Martin Street, Lowell, MA 01854

Website: https://sngreenhaven.org/

This Privacy Policy applies to the SN GreenHaven website and mobile application.